Shipping Rates & Policies
SHIPPING SCHEDULE: We normally ship orders within 20 working days. You will be notified of delays in excess of 30 working days.
SHIPPING AND HANDLING: We reserve the right to ship in the most expedient manner. Large shipments are made by truck and small shipments by UPS. Shipping, handling and insurance charges shown on our price sheet have been calculated on an average basis for your convenience. Please add them to the cost of fixtures. Shipping charges apply to shipments within the Continental US. Shipments made outside the Continental US are additional.
DELIVERY POLICY: Fixtures are carefully packed and inspected before shipment. In the rare instance that you receive a damaged item, please follow these instructions for making a claim.
FOR UPS: Hold the shipment with the cartons and packing material and notify us. The shipper, Newstamp Lighting Corp., must make claim. We will institute the claim and a UPS inspector will check the damage. When the claim is satisfied, we will advise you for disposition.
FOR CARRIERS OTHER THAN UPS: Notify the carrier immediately. Hold shipment with cartons and packing material, until the claim is satisfied.
- We will refund all payments for catalog orders, merchandise only, within 30 days after shipment.
- Custom orders are not refundable.
- Written authorization from factory is required.
- Customer pays for return delivery charges.