Order Changes & Cancellations
In case an order has to be changed once production has begun, it will be subject to a restocking fee. For such changes, the estimated shipping date is also subject to change and will be intimated to the customer.
In case an order consists of custom lights and/or parts, a fee may be applied in the event of the order being canceled or changed even before production has begun, if the customization process has started.
In case a return request has been raised, and the order is eligible for a return, we will refund all payments for catalog orders (merchandise only) within 30 days after the returned shipment has reached us.