All orders must be paid in full before production begins.
Distributors with approved Net 30 accounts must pay any remaining amount within 30 days from the shipping date. In case the payment is not made for over 45 days after the required payment deadline, no invoices will be shipped until the payment is resolved.
Orders requested to be held or that are held due to non-payment of dues will be subject to a 10% per month storage fee.
At Newstamp Lighting Corp., every order is handcrafted upon individual request. Thus orders are shipped within 10-12 weeks. In case of a delay, the customer will be notified as soon as possible. Standard delivery is usually within 1-10 business days, excluding holidays, after shipment.
Large shipments are made via truck while smaller shipments are handled by UPS. The costs for shipping, handling, and insurance have been calculated on an average basis only for locations within the Continental US and are listed on our price sheet. Actual shipping prices will be determined on a per-order basis.
If a customer requires a specific shipping company, other than the ones mentioned, the difference between the shipping charges and any additional costs will have to be borne by the customer.
The customer will also have to pay an address change fee if they wish to change the shipping address once the package has been shipped.
We reserve the right to refuse a specific freight carrier.
Payment for international shipping will be quoted in U.S. Dollars.
All international shipments are subject to import taxes, duties, and customs fees. We do not collect these charges and these will have to be borne by the customer once the shipment reaches the country of destination. Contact the local customs office in the destination country to know more about the customs policies.
On Receiving Shipment
Once a shipment has been received, the customer has to check that the quantity received is the same as the quantity stated on the Bill of Lading (BOL). If it’s lesser, the shortage has to be noted on the delivery receipt/BOL while the driver is present.
All boxes must be unpacked and inspected carefully for damage. In case of damage, the items must be kept in the original carton and remain unused at the original delivery location. This must be noted on the BOL at the time of delivery and a damage claim must be made (see ‘Damages’ section).
Each order is inspected, well-packed and in perfect condition when given to the shipping provider and therefore the shipping company assumes responsibility for safe delivery. In case, the customer receives a damaged item, the procedure for making a claim will be based on the carrier:
UPS: Hold the shipment with the cartons and packing material and notify Newstamp Lighting Corp. As the ‘Shipper’, we will raise the claim. Following this, a UPS inspector will check the damage. Once the claim is satisfied, we will get in touch with you for the procedure ahead.
Note: For small parcels, any damages must be reported within 10 days of receipt.
Other Carriers: Hold the shipment with the cartons and packing material and notify the carrier. Kindly go through the carrier’s returns & damages policy before requesting shipping by the said service.
Returns are only applicable on the following orders:
- Standard orders (custom orders are not refundable)
- Orders that have written authorization from the factory
The customer is responsible for the payment of return delivery charges.